Last updated: 20/12/2025
At Little Leap we are committed to providing prompt, helpful, and courteous support to our customers. This Customer Support Policy outlines how you can reach us, the support services we provide, and what you can expect when contacting us.
You can reach our support team through the following channels:
· Email: [email protected]
· Social Media: Official handles as listed on the website
· Our support team is available Six days a week, business hours per day.
· Requests received outside business hours will be addressed on the next business day.
· Public holidays may affect response times.
We provide assistance with:
· Order inquiries and tracking
· Product information and usage guidance
· Returns, exchanges, cancellations, and refunds
· Warranty or manufacturer-related issues
· General website or account issues
· We aim to acknowledge all support requests within [24-48 hours].
· Resolution times may vary depending on the complexity of the issue, product type, or third-party involvement.
To help us provide timely support, customers should:
· Provide accurate order details, including order number, email, and product information
· Clearly describe the issue or request
· Respond to follow-up queries from our support team
· We value your feedback and strive to improve our services.
· Complaints will be reviewed and addressed promptly and fairly.
· Please contact our support team for any concerns or disputes before seeking external resolution.
· Little Leap cannot resolve issues related to third-party services beyond our control (e.g., courier delays, payment gateway issues).
· We are not responsible for damages resulting from misuse of products or failure to follow safety instructions.
We may update this Customer Support Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website or support services indicates acceptance of the revised policy.